VisionGauge software and systems for visual inspectionVISIONx machine vision software and visual inspection systemsVisionGauge OnLine machine vision software
ADVANCED VISUAL INSPECTION AND HIGH ACCURACY MEASUREMENT SOLUTIONS

Frequently Asked Questions (FAQs) about VisionGauge

1) Compatibility issues:

FAQ #1.1: Which operating systems does VisionGauge support?
FAQ #1.2: Which video acquisition boards (i.e. framegrabbers) & other video/image acquisition devices does VisionGauge support?
FAQ #1.3 What are the computer system requirements to run VisionGauge?
FAQ #1.4 Does VisionGauge support networks?
FAQ #1.5 Does VisionGauge support the internet?
FAQ #1.6 I have a USB / FireWire camera that I would like to use with VisionGauge or VisionGauge OnLine. Is this supported?
FAQ #1.7 Can I upgrade a PC running VisionGauge from Windows™ XP to Windows™ 7?


2) Common problems & their solutions:

FAQ #2.1 When I try to run VisionGauge, I get the following error message: Error calling function "RNBOsproInitialize", followed by "Invalid License - Permission Denied".
FAQ #2.2 When I try to run VisionGauge, I get the following error message: "Error! Dongle not found", followed by "Invalid License - Permission Denied".
FAQ #2.3: When I startup VisionGauge I get the error message "Error loading "FP3D.DLL" Library file".
FAQ #2.4 When I startup VisionGauge I get no error message and everything seems to be OK. However, when I press on the "Live Video" button, I get the following error message: "Video input signal error".
FAQ #2.5 Using a FlashPoint 3D™ video acquisition board, everything works fine right after I boot the computer, but if I don't use the system for a certain length of time (maybe 15 mins. or 1 hour...) and then start using it again, the "live video" image is all "pink & green".
FAQ #2.6 I am using a stage-based edition of VisionGauge (i.e. either the Manual-Stage Configuration of the Motorized-Stage Configuration) under either  Windows™ 98 or 95. Sometimes - and for no apparent reason - the display "goes crazy". For example: the displayed text suddenly becomes very large, or the status box at the bottom of the main VisionGauge window disappears, or the "live image overlay" crosshair changes color, or all of these problems (or similar ones) happen at once... Then, if I keep on working with the system, it will end up either locking up or crashing.
FAQ #2.7 I am using a stage-based edition of VisionGauge (i.e. either the Manual-Stage Configuration of the Motorized-Stage Configuration) and the version that I initially purchased & installed on this computer is older than version 6.15 (i.e. the number is "smaller" that 6.15. for example: 6.13 or 5.89). Sometimes - and for no apparent reason - the computer either "locks up" or behaves "weird" in some way. For example, sometimes VisionGauge might not "come up" when I try to start it & I have to reboot the computer to fix the problem...
FAQ #2.8 I am using a FlashPoint 3D or FlashPoint 3Dx video acquisition board. When I turn live video ON in VisionGauge and the mouse pointer is moved over the live video display, the pointer has a magenta (i.e. "pink") shadow.
FAQ #2.9: When I try to access the "Help" feature in VisionGauge, the Help window appears with the index, but I am unable to view any of the help pages. I am using Windows™ XP with Service Pack 2 (SP2).
FAQ #2.10: I am using the Motorized-Stage Configuration of VisionGauge and sometimes - for no apparent reason - the stage and / or column starts moving on its own.
FAQ #2.11: I have properly followed the instructions that came with the dongle, I have read and implemented FAQs # 2.1 and 2.2, and yet I still get the error message "Error calling function RNBOsproInitialize", followed by "Invalid License - Permission Denied" when I try to start VisionGauge.
FAQ #2.12: I am using a PixeLINK PL-A642 FireWire(tm) digital camera. I have verified that the camera and VisionGauge both work well on their own. However, when I configure VisionGauge to use the PixeLINK camera, the computer might lock up, or the software might crash or VisionGauge doesn't capture video properly (in all of these cases, error messages are being displayed).
FAQ #2.13: Using a FlashPoint 3Dx™ video acquisition board, I can startup VisionGauge & turn live video On with no error, but when I try to "freeze" the live image (i.e. turn live video OFF), I get the error message "An Error occured while setting the 3D's off-screen capture area".
FAQ #2.14: I have FlashPoint™ framegrabber and when I start my computer, Windows freezes when loading. My computer boots up normally when I remove the framegrabber.
FAQ #2.15: After having installed the hardware security key drivers (version 7.2.1) on a Sony Smart Camera, I try to run either VisionGauge or VisionGauge OnLine and I get an error message about the file "SNTNLUSB.SYS".
FAQ #2.16: I want to upgrade my VisionGauge or VisionGauge OnLine computer to Windows™ Vista or Windows™ 7. Is there anything that I need to be aware of?
FAQ #2.17: I am using an EPIX PIXCI framegrabber with VisionGauge or VisionGaugeOnLine. After performing an update to the software, I am getting "Error initializing framegrabber" when starting VisionGauge or VisionGauge OnLine.


3) Basic questions about VisionGauge:

FAQ #3.1 What are Editions & Versions of VisionGauge and how do I find out which Edition and which Version I'm running?
FAQ #3.2 What is the VisionGauge Annual Support and Update Program?
FAQ #3.3 How can I update to a more recent version of VisionGauge?
FAQ #3.4 What is the VisionGauge Users Newsletter and how can I subscribe to it?
FAQ #3.5 What types of hardware security keys does VisionGauge support?


4) Basic questions about using VisionGauge:

FAQ #4.1: I am able to manually set all of the different parameters in VisionGauge just the way that I want them, but is there any way that I can get Vision Gauge to automatically "recall" all my settings every time that I start it up?
FAQ #4.2 I am able to properly calibrate VisionGauge, but for some reason I seem to be having a problem saving the calibration in the Calibration Toolbox. When I try to do this, the resulting measurements are way off. What am I doing wrong?
FAQ #4.3: Is there a way to use the Internet so that a remote system can "see" - in "real-time" - the images being captured by VisionGauge?


5) Various installation instruction:

FAQ #5.1: Installation instructions for VisionGauge's Hardware Security Key
FAQ #5.2: Installation instructions for VisionGauge's 1-axis Encoded Servo Motorized Zoom Controller (i.e. Power Zoom)
FAQ #5.3: Installation instructions for VisionGauge's ISA-bus quadrature decoder board (to read-in stage encoders)
FAQ #5.4: Installation instructions for VisionGauge's PCI-bus quadrature decoder board (to read-in stage encoders)

 

visionx copyright