VisionGauge software and systems for visual inspectionVISIONx machine vision software and visual inspection systemsVisionGauge OnLine machine vision software
ADVANCED VISUAL INSPECTION AND HIGH ACCURACY MEASUREMENT SOLUTIONS

FAQ #2.11: 

I have properly followed the instructions that came with the dongle, I have read and implemented FAQs # 2.1 and 2.2, and yet I still get the error message "Error calling function RNBOsproInitialize", followed by "Invalid License - Permission Denied" when I try to start  VisionGauge.

Solution:

The dongle is another hardware device on your computer and these problems are most likely due to either a hardware conflict or a device driver conflict. These problems are rare, but we have seen them a few times in the past... 

You should probably download the latest drivers for the dongle from - Select 'Sentinal SuperPro': 

https://sentinelcustomer.gemalto.com/sentineldownloads/

At this same location, it is also possible to download the "Sentinel Medic". This is a diagnostic program that can help you resolve any conflicts with the hardware security key. 

https://sentinelcustomer.gemalto.com/sentineldownloads/

In the few instances that we have seen these problems, they were caused by incorrect parallel port settings in the BIOS (for exxample: the parallel port - to which the dongle is connected - was disabled). In all cases, the following suggestion from the above "troubleshooting" document solved the problem:

"If you are using a parallel port key, make sure your BIOS or MCOS settings for the parallel port are set to ECP, Bi-Directional, Normal, or PS/2, and if you have an option to set them to AUTO, ENABLE or DISABLE, set the settings to ENABLE. If you have a Dell Computer brands Dimension 8100 or Optiplex, you might need to set the settings to either PS/2 or IBM AT. Once the changes have been made, make sure you reinstall the Sentinel System Drivers."

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