Customer Sampling

Here is a sampling of representative companies and organizations that currently use our VisionGauge® products:

Abbott Labs
ABC Group Fuel Systems Inc.
Accelent
Accuray Incorporated
Acts Instruments
Agilent Technologies
A.G. Simpson Automotive Inc.
Aircraft Welding
Airtech Advanced Material Group
Alcatel
Alcoa
Alliance Vision (France)
Allison Systems Corporation
ALRO Group (Belgium)
AMD
American Gemnological Labs
Americal Saw
Amphenol
Aortech Biomaterial Pty Ltd (Australia)
Applied Image
Applied Network Concepts,Inc.
APS Plastics Australia
Argonne National Laboratory
Aspect Software
Aspocomp Finland
ATEME France
ATK Mission Systems
Austin Manufacturing Services
AutoLiv
Avant Technology
Axsun Technologies
Ball Aerospace
Battelle Memorial Institute
Baxter Healthcare
Beaver Dental
Bedok Industries Estate (Singapore)
B.F. Goodrich
BHP Diamonds
Bio-Med Devices Inc.
Biomet
Blue White Medical (South Africa)
BMC Industries
BOC Industrial Gases
BOEHRINGER INGELHEIM VETMEDICA, INC.
Boeing
Bosch Automotive
Breconridge Manufacturing
BWX NAVAL NUCLEAR FUEL DIV.
BWXT Y12
C-Mac
Canadian National Research Council
Capella Photonics
Casabyte Inc.
Canadair
Celera Diagnostics
Circuits Astro Inc.
Cisco
City of Fort Collins<
Compaq
Canada Post Corporation
Canadian Department of National Defence
Canadian Light Source Inc.
Canadian Photonics Fabrication Center
COLGATE-PALMOLIVE CO.
Conexant
Conmed Corporation
Cordis
Cornell University
Corning
Covidien
Cryocath
Cryovac
Curtiss-Wright
Cygnal Integrated Products
Dalhousie University
Dallas Semiconductor
Dalsa Semiconductor
Dana Corporation
Dassault Falcon Jet Corp.
DDI Global
Denso Corporation
Delta Airlines
DFW Test, Inc.
DIC Trading Co., Japan
Ducommun
Dupont Company
Dynamic Details, Inc.
Eastman Kodak
Edwards LifeSciences
EG&G
EG&G Amorphous Silicon
ELECTROCHEMICALS, INC.
Electro Scientific Industries
Enercon Technologies
Enerphaze Corporation
Eli Lilly
Essilor of America
Ethicon
FANUC Robotics America
Faurecia
Federal Broach & Machine Co.
Filtran Microcircuits
Flex-Tech Hose & Tubing, Inc.
Flextronics
Ford Motor Co.
FORT DODGE ANIMAL HEALTH
Framatone Technologies
Freescale Semiconductor(China) Limited
Fresh Express, Inc.
GE Medical
GE Plastics
Gemnological Institute of America
General Cable

General Motors
Genoa Corporation
Gennum Corporation
GE LIGHTING
GE Plastics
Gillette
Given Imaging Israel
Glebar Company
GM Powertrain
GSI Lumonics
GUIDANT/Cardiac Pacemakers
Guidant Corp.
Hadco
Harris
HARRIS Stratex Networks
Hemco Sense Inc.
Herald Datanetics Limited, Hong Kong
Hercules Motores Elétricos (Brasil)
Honda of America
Honda Canada
Honeywell
Honeywell Aerospace Electronic Systems
Honeywell BRGA
Honeywell Security
Hewlett Packard
Hubbel Wiring
Hughes Electronics Corp.
Hughes Space & Communications Company
IBM
Image Technology
Infotonics Technology Center
Innovex
Intel
Isomet
ITM Corporation
ITW Minigrip Corp.
Jabil Circuits
JAE of Oregon, inc.
James H. Rhodes & Co.
Janssen Ortho
JDS Uniphase
JDS Uniphase Asia Limited (Hong Kong)
Johnson & Johnson
Kaci
Keltec Dispensing Systems BV
Kennametal
Kimbal Electronics,Inc.
Kulicke & Soffa China
KTech Corporation
Kyocera Wireless Corp.
LABTEK (div. of Terran Technology, Inc.)
Lexmark
LifeSparc
Lineage Power
Litto Systems
Lockheed Martin
Lucent Technologies
Lufthansa Technik AG
MACDONALD DETTWILER
McDonnell Douglas
McGill University
Medefab
Megatech Electro
Memorial University of Newfoundland
MedScan International
Medtronic
Micromed Cardiovascular
MicroSemi
Milipore
Mimix Broadband
MIT (Lincoln Laboratory)
Mitel
Molex
Montreal Neurological Institute
Motorola
MTU Maintenance Gmbh
Nagrastar
Nanowave
Nan Ya Plastics Corp., America
NASA
National Semiconductor
NCIS Forensic Lab.
Nestle
National Institute of Standards and Technology (NIST)
NEopt Corporation Japan
Network Photonics
NextGen Fiber Optics
New York Stock Exchange
Nortel Networks
Neutrogena
Newbridge
Nokia Mobile Phones
Oak Ridge National Laboratory
Oberg Industries Inc.
Ohio State University
Omron
Opkor
OPTOTEK
Orthodyne Electronics
PanCanadian Energy Corporation
Panduit Corp.
PARKER HANNIFIN CORPORATION
Perkin-Elmer
OptoElectronics
Panasonic Factory Solutions
PennTecQ
Philips Electronics
Philips Medical Systems
Plasco Inc.
PPG Industries
Precision Nuclear
Proctor and Gamble

ProMedic Int’l.
Proportional Technologies
Putnam Plastics Corp.
QLT Inc.
Qualcomm
Qusion Technologies
Raytheon
REMEC Defense & Space
Retinal Displays
Reynolds
RF Micro Devices
Robert Bosch Corporation
Rockwell Automation
Rockwell Rocketdyne
Rosenberger North America
Royal Canadian Mounted Police
RVI Korea Inc.
Sandia National Laboratories
Sanmina
SCI
Sanmina-SCI Optical Technology (China)
S.C.Johnson & Sons Inc.
SDA Security Systems Inc.
Seagate Technology
Sealed Air
Sealed Air Argentina
Seil Electronics Korea
SeiraD Inc.
SemiTex
Seymour Tubing
Sharp Electronics Manufacturing Company
SHI International Corp.
Siemens Building Technologies,Ltd.
Siemens Diesel Systems Technology
SIIMPEL Corporation
Sikorsky Aircraft Corp.
Silgan Containers Manuf.
Sirenza Microdevices
Skyworks Solutions
SMARTPILL
Smiths Aerospace
Smurfit Stone
Solectron
Sonavation
Southwire
Spartanburg Steel Products
SR Technics Switzerland
ST.JUDE MEDICAL
STANDEX Engraving Group
StorageTek
Sun Microsystems
SV Probe Suzhou (China)
Sybase, inc.
TecniFilm Service France
TelePrecision Romania
Teradyne
TeraOp Israel
Texas Instruments
Thales Group
Third Wave Sstems
Times Microwave Systems Inc.
Toshiba
Toyota
TriTech Associates
Tri-Tronics
Triumph Engines Met Lab
Triumph Thermal Processing
TRW Corporation
TRW Space & Electronics Group
Tyco Electronics
Tyco Health Care
U Systems Inc.
Unifrax Corp
Unilife Medical Solutions Australia
United States Department of Energy
United States Mint
United States Navy
United Technologies
Unitract Australia
Universal Avionics Systems Corp.
Universal Photonics
Université du Québec à Montréal
University of Alberta
University of Arizona (Electrical & Computer Engineering Dept.)
University of British Columbia
University of Guelph
University of Manitoba
University of Notre Dame
University of Saskatchewan
University of Toronto
University of Virginia Medical College
University of Virginia (Department of Neurosurgery)
University of Waterloo
University of Windsor
Universal Photonics
U-Systems
Verathon, Inc.
VIRBAC/PM Ressources
ViaSystems
Virginia Commonwealth University
Vision Ease Lens Inc.
Washington State University
Wellman Products Group
Western Tube & Conduit Corp.
Westinghouse
White Electronic Designs, Inc.
Wilson Sporting Goods
Wisconsin Air National Guard – 128th Air Refueling Wing
Yusa Corporation
Zarlink Semiconductor
Zibra Corporation
Zanastra
ZEUS, Inc.

VisionGauge® Digital Optical Comparator Training Requests


We regularly offer seminars to provide training in the effective use of our products. We organize seminars for both resellers and end-users of our products. These seminars usually take place in our offices, but we can also arrange to offer them at a remote training facility or at a customer location. If you are interested in attending one of our training seminars, please let us know.

 

Upcoming VisionGauge® OnLine / VisionGauge® Digital Optical Comparator Training workshops:

No training workshops are presently scheduled.
Check back soon to see when the next Training Workshop will be held.


General Information


Support

At VISIONx, we take great pride in providing high quality support. The support that we provide ranges from finding solutions to basic issues that may arise when using our products to providing advanced technical support services in order to help you resolve detailed questions about running a particular analysis or finding a suitable approach to solving unusual and complicated problems.


VisionGauge® Support – FAQ’s

Most of the problems that we hear about from our VisionGauge® software users are basic and have a simple, straightforward solution, which we have compiled in our list of VisionGauge® Frequently Asked Questions (FAQ’s). Please note that this link will direct you to a ‘legacy’ version of our website.

VisionGauge® OnLine and VisionGauge® Digital Optical Comparator Support

We suggest contacting us or your reseller with questions about our VisionGauge® OnLine software and the VisionGauge® Digital Optical Comparator systems.


Getting Your Question Answered Quickly

When you contact us for support, please be prepared to provide us with all of the information required to help us understand your problem. This will allow us to solve the problem for you as quickly as possible.

When you contact us for support, please be prepared to answer the following basic questions:

    • What are the symptoms of the problem that you are having?
    • What is the exact sequence of events that led to the problem? For example: Which keystrokes did you type? What commands did you give? What parameter values did you enter? What other applications were running on the machine? Which windows were open? etc… Please provide as much detailed information as possible.
    • Can the problem be reproduced “on demand”? If so, how?
    • Which error messages did you get (if any)?
    • Which Edition and which Version of VisionGauge® are you running? You can find this information in the software’s “Help – About” menu.

 

If you have one of our VisionGauge® Digital Optical Comparators, please have your model and serial number ready. These may be located on a sticker on the side of the system.

If you think that your problem might be related to your computer system (for example: installation of hardware components, program installation, device drivers, device or network conflicts, etc…) please be prepared to answer the following basic questions:

    • What operating system are you using?
    • What type of computer are you using (i.e. processor manufacturer, model & speed; amount of installed memory, etc…)?
    • Which error messages are you getting (if any)?

 

Also, if you’re working on a tricky & unusual problem that can only be described correctly using engineering sketches of the physical application that you are trying to solve, it might be more effective to send this information (either by email, fax or surface mail) before contacting us, so that your initial conversation can be efficient. If you already have some results, then send them as well.


Contacting VISIONx for Support

To obtain technical support, you can email us at: support@visionxinc.com. We respond to all requests for support promptly, and we do not use “autoresponders” (i.e. automated response systems).

You can also call us Monday – Friday 9am-5pm EST at: (514) 694-9290.

If you need to fax us any supporting information, our fax number is: (514) 694-9488.


VisionGauge® OnLine Annual Support and Update Program

VisionGauge® OnLine is supported through the VisionGauge® OnLine Annual Support and Update Program. Every new license of VisionGauge® OnLine or purchase of a VisionGauge® Digital Optical Comparator includes a full-year’s membership to this Program. Your membership to the VisionGauge® OnLine Annual Support and Update Program also provides you with – among many other things – a wealth of valuable and useful information that will allow you get the most from VisionGauge® OnLine. We encourage you to keep your membership to the VisionGauge® OnLine Annual Support and Update Program current in order to receive all of the Program’s benefits.


VisionGauge® Users Newsletter

Members of the VisionGauge® OnLine Annual Support and Update Program can also subscribe to the VisionGauge® Users Newletter to automatically be notified when new updates of VisionGauge® OnLine become available, and to receive lots of other useful information as well.


Training Seminars

Please be aware that we regularly offer seminars to provide training in the effective use of our products. We organize seminars for both resellers and end-users of our products. These seminars usually take place in our office, but we can also arrange to offer them at a remote training facility or at a customer location. If you are interested in attending one of our training seminars, please let us know.


How Can We Improve VisionGauge® OnLine?

We are continuously working to improve VisionGauge® OnLine and many new and useful features have grown out of suggestions made by users of VisionGauge® OnLine. If you have a good suggestion for a useful improvement, please let us know. We will definitely consider it for future releases.

We want to know:

    • How we can make VisionGauge® OnLine easier to use,
    • How we can make VisionGauge® OnLine more powerful,
    • If you have ideas for improvements that would allow VisionGauge® OnLine to solve NEW applications!

 


 

VISIONx Technical Support – VisionGauge Technical Support

About VISIONx

VISIONx INC. specializes in automated imaging, visual inspection and high accuracy measurement solutions.

VisionGauge Digital Optical Comparators are offered in both horiztonal and vertical configurations, depending on the needs of your part.

We develop, sell and support software, systems and specialized hardware components for machine vision, image analysis, visual inspection, general defect detection and metrology. We are the manufacturer of the VisionGauge® Digital Optical Comparator (Patented and Other Patents Pending).

Our products are both very powerful and very easy to use. They are being applied to successfully solve a broad range of applications in a number of different industries, including: electronics, semiconductors, MicroElectroMechanical Systems (MEMS) manufacturing, printed circuit boards, aeronautics, aerospace & automotive, medical device manufacturing, precision mechanical components and assemblies, packaging, pharmaceutical, and many, many more …

VISIONx products are used:

  • On the shop floor, by production and quality-control personnel.
  • In the lab, by design engineers and scientists.
  • In the field, to solve mobile and general non destructive testing (NDT) applications.

 

Companies of all sizes use our products: small shops with just a handful of employees, universities, national research labs and industrial giants with facilities across the world and thousands of employees.

We are continuously working to enhance our products, so that they may offer our customers ever-increasing benefits: better accuracy, less operator-dependent error, higher level of automation, shorter cycle time, the ability to successfully solve new applications, etc…

We can also customize our off-the-shelf products – quickly and cost-effectively – in response to the specific requirements of a customer’s application. Such application-specific product customizing is something that we often do, to help customers with difficult one-of-a-kind requirements.

Our products are sold through a worldwide network of dealers, distributors, integrators and Original Equipment Manufacturers (OEMs).

Follow the link to obtain a customer sampling.

Finally, please note that VISIONx INC. is ITAR-compliant and can work directly on projects involving ITAR controlled goods.