Frequently Asked Questions (FAQs)
about VisionGauge®
1) Compatibility
issues:
| FAQ #1.1: |
Which
operating systems does VisionGauge®
support? |
| FAQ
#1.2: |
Which
video
acquisition boards (i.e. framegrabbers) & other video/image
acquisition
devices does VisionGauge® support? |
| FAQ
#1.3: |
What
are
the computer system requirements to run VisionGauge®? |
| FAQ
#1.4: |
Does
VisionGauge®
support networks? |
| FAQ
#1.5: |
Does
VisionGauge®
support the internet? |
| FAQ
#1.6: |
I
have a USB / FireWire camera that I would like to use with VisionGauge®
or VisionGauge®
OnLine. Is this supported? |
2) Common
problems & their solutions:
| FAQ
#2.1: |
When
I
try to run VisionGauge®, I get the following
error message:
Error calling function "RNBOsproInitialize", followed by "Invalid
License
- Permission Denied". |
| FAQ
#2.2: |
When
I
try to run VisionGauge®, I get the following
error message:
"Error! Dongle not found", followed by "Invalid License - Permission
Denied". |
| FAQ
#2.3: |
When
I
startup VisionGauge® I get the error message
"Error loading
"FP3D.DLL" Library file". |
| FAQ
#2.4: |
When
I
startup VisionGauge® I get no error message and
everything
seems to be OK. However, when I press on the "Live Video" button, I get
the following error message: "Video input signal error". |
| FAQ #2.5: |
Using
a
FlashPoint 3D™ video acquisition board, everything works fine right
after
I boot the computer, but if I don't use the system for a certain length
of time (maybe 15 mins. or 1 hour...) and then start using it again,
the
"live video" image is all "pink & green". |
| FAQ #2.6: |
I
am using
a stage-based edition of VisionGauge® (i.e.
either the Manual-Stage
Configuration of the Motorized-Stage Configuration) under
either
Windows™ 98 or 95. Sometimes - and for no apparent reason - the display
"goes crazy". For example: the displayed text suddenly becomes very
large,
or the status box at the bottom of the main VisionGauge®
window disappears, or the "live image overlay" crosshair changes color,
or all of these problems (or similar ones) happen at once... Then, if I
keep on working with the system, it will end up either locking up or
crashing. |
| FAQ #2.7: |
I
am using
a stage-based edition of VisionGauge® (i.e.
either the Manual-Stage
Configuration of the Motorized-Stage Configuration) and the version
that
I initially purchased & installed on this computer is older
than version
6.15 (i.e. the number is "smaller" that 6.15. for example: 6.13 or
5.89).
Sometimes - and for no apparent reason - the computer either "locks up"
or behaves "weird" in some way. For example, sometimes VisionGauge®
might not "come up" when I try to start it & I have to reboot
the computer
to fix the problem... |
| FAQ #2.8: |
I
am using
a FlashPoint 3D or FlashPoint 3Dx video acquisition board. When I turn
live video ON in VisionGauge® and the mouse
pointer is moved
over the live video display, the pointer has a magenta (i.e. "pink")
shadow. |
| FAQ #2.9: |
When
I
try to access the "Help" feature in VisionGauge®,
the Help
window appears with the index, but I am unable to view any of the help
pages. I am using Windows™ XP with Service Pack 2 (SP2). |
| FAQ #2.10: |
I
am using
the Motorized-Stage Configuration of VisionGauge®
and sometimes
- for no apparent reason - the stage and / or column starts moving on
its
own. |
| FAQ #2.11: |
I
have
properly followed the instructions that came with the dongle, I have
read
and implemented FAQs # 2.1 and 2.2, and yet I still get the error
message
"Error calling function RNBOsproInitialize", followed by "Invalid
License
- Permission Denied" when I try to start VisionGauge®. |
| FAQ #2.12: |
I
am using
a PixeLINK PL-A642 FireWire(tm) digital camera. I have verified that
the
camera and VisionGauge® both work well on their
own. However,
when I configure VisionGauge® to use the
PixeLINK camera,
the computer might lock up, or the software might crash or VisionGauge®
doesn't capture video properly (in all of these cases, error messages
are
being displayed). |
| FAQ #2.13: |
Using
a
FlashPoint 3Dx™ video acquisition board, I can startup VisionGauge®
& turn live video On with no error, but when I try to "freeze"
the
live image (i.e. turn live video OFF), I get the error message "An
Error
occured while setting the 3D's off-screen capture area". |
| FAQ #2.14: |
I
have
FlashPoint™ framegrabber and when I start my computer, Windows freezes
when loading. My computer boots up normally when I remove the
framegrabber. |
| FAQ #2.15: |
After having
installed the hardware security key drivers (version 7.2.1) on a Sony
Smart
Camera, I try to run either VisionGauge®
or VisionGauge®
OnLine and I get an error message about the file "SNTNLUSB.SYS". |
| FAQ #2.16: |
I
want
to upgrade my VisionGauge® or VisionGauge®
OnLine computer to Windows™ Vista or Windows™ 7. Is there anything that I need to be
aware
of? |
| FAQ #2.17: |
I am using an EPIX PIXCI framegrabber with
VisionGauge® or VisionGauge®OnLine.
After performing an update to the software, I am getting "Error initializing framegrabber" when
starting VisionGauge® or VisionGauge®
OnLine.
|
3) Basic questions
about VisionGauge®:
| FAQ
#3.1: |
What
are
Editions & Versions of VisionGauge® and
how do I find
out which Edition and which Version I'm running? |
| FAQ
#3.2: |
What
is
the VisionGauge® Annual Support and Update
Program? |
| FAQ
#3.3: |
How
can I update to a more recent version of VisionGauge®? |
| FAQ
#3.4: |
What
is
the VisionGauge® Users Newsletter and how can I
subscribe
to it? |
| FAQ
#3.5: |
What
types
of hardware security keys does VisionGauge®
support? |
4) Basic questions about using VisionGauge®:
| FAQ
#4.1: |
I
am able to manually set all of the different
parameters in VisionGauge®
just the way that I want them, but is there any way that I can get
Vision Gauge®
to automatically "recall" all my settings every time that I start it up? |
| FAQ
#4.2: |
I
am able to properly calibrate VisionGuage®,
but for some reason I seem to be having a problem saving the
calibration
in the Calibration Toolbox. When I try to do this, the resulting
measurements
are way off. What am I doing wrong? |
| FAQ
#4.3: |
Is
there a way to use the Internet so that
a remote system can "see" - in "real-time" - the images being captured
by VisionGauge®? |
5) Various installation instruction:
| FAQ
#5.1: |
Installation
instructions for VisionGauge's®
Hardware Security Key |
| FAQ
#5.2: |
Installation
instructions for VisionGauge's®
1-axis Encoded Servo Motorized Zoom Controller (i.e. Power
Zoom) |
| FAQ
#5.3: |
Installation
instructions for VisionGauge's®
ISA-bus quadrature decoder board (to read-in stage encoders) |
| FAQ
#5.4: |
Installation
instructions for VisionGauge's®
PCI-bus quadrature decoder board (to read-in stage encoders) |
|
