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To
be able to run VisionGauge®,
you must install the hardware security key (a so-called "dongle") on
your
computer's parallel port. If the hardware security key is not connected
to your computer's parallel port, VisionGauge®
displays the "Error! Dongle not found." error message.
VisionGauge® may also display this error message
if the drivers for
the dongle are not current when using a version later than 8.00. Try
installing
the Sentinel Protection Installer and start VisionGauge(r) after
restarting the computer to see if this resolves the problem. You can
download
the Sentinel Protection Installer by following this
link.
VisionGauge®
will also display this error message if the dongle is damaged. Dongles
are damaged when they are subjected to unusual & excessive
current
(i.e. they are "fried"). This cannot happen by connecting the dongle to
a computer's a parallel port connector. It can only happen by
connecting
the dongle to a connector other than a parallel port connector and on
which
excessive current is applied. All of this is described in detail in the
hardware security key's installation procedure that came with the
security
key. If you have misplaced this installation procedure & would
like
to download it from our web page, please press here.
Please
note that VISIONx programs
& tests each dongle individually before shipping it. Every
dongle is
known to be good when it ships.
If
you have damaged your hardware
security key, you can send it back to us and we will send you a new one
promptly. The replacement charge is $ 50 (US), plus any applicable
sales
tax(es) as well as shipping charges. Please contact
us to obtain a replacement.
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